1. Shipping Locations
We deliver across India and select international destinations. Delivery availability is determined by pin codes; please check at the time of order placement.
2. Delivery Timeframe
Domestic Orders: Orders are typically delivered within 5-7 business days. International Orders: Delivery may take 10-15 business days, depending on the destination and customs clearance. Certain remote areas may require additional time.
3. Order Processing
Orders are processed within 1-2 business days after payment confirmation. Products are made fresh to order to maintain quality and authenticity.
4. Packaging
All products are packed using food-grade, airtight, and eco-friendly materials to preserve freshness and ensure safe transit. Pickles are packed in spill-proof jars, and snacks are sealed to maintain their original taste and texture.
5. Shipping Charges
Domestic Orders: Free shipping for orders above ₹500. A flat shipping fee of ₹50 applies for orders below ₹500. International Orders: Shipping charges vary based on weight and destination and are displayed at checkout.
6. Order Tracking
Once shipped, you will receive a tracking number via email/SMS to monitor your order’s status. You can also track your order directly on our website.
7. Delivery Issues
Delayed Delivery: If your order is delayed beyond the expected timeframe, please contact our customer support team. Wrong Address: Ensure you provide the correct delivery address. Re-delivery due to incorrect addresses may incur additional charges. Undelivered Orders: If an order is undelivered due to reasons beyond our control (e.g., incomplete address, customer unavailable), we will attempt to re-deliver or offer a resolution.
8. Return and Refund Policy
Due to the perishable nature of our products, returns are not accepted. If you receive a damaged or incorrect product, contact us within 24 hours of delivery with clear photos for a replacement or refund.
9. Customer Support
For any queries or concerns regarding your order, please contact us: Phone: +91-7382444108
Email: support@pindivantaluandpickles.com
Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM